We are happy to offer you free returns.
Please follow the instructions on the Royal Mail portal to print your pre-paid label:
Return Policy
Dress the Population gladly accepts returns of unworn, unwashed, unaltered, undamaged, or defective merchandise for a full refund, excluding excluding any shipping fees.
- Returns must be received in new condition; unworn, unwashed, and with the tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
- If your return is rejected it will automatically be reshipped back to the customer. Refunds will be made in the form of the original payment.
- Please note that items that have been altered are final sale and NOT eligible for Refund or Exchange.
- Damaged, defective or incorrect items should be reported promptly. Please contact us as soon as possible at contact@dressthepopulation.com with a photo of the error and we will contact you as quickly as we can to resolve the issue.
- Exchanges are offered if the incorrect item was sent.
- Shipping costs will not be refunded for expedited shipping unless the item is lost by the carrier. Any original shipping charges paid are non-refundable.
Once we receive your return, please allow 5-7 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account.
- Your refund can only be credited back to the original form of payment.
- We’ll send you an email when our team has processed your refund so you know it’s on the way.
- Please note that expedited shipping costs on your original order will not be refunded.