FAQ – Dress The Population UK

Something I ordered is now on sale. Will you match the new price?

We do not offer price adjustments. Sale prices are exclusively available for the duration of a sale. If you make a purchase before an item goes on sale, you are not eligible for the discount. Stay up-to-date and learn about new promotions and sales by signing up to receive emails and text messages. Dressthepopulation.com does not price match promos or markdowns offered by our retail partners.

Do you sell wholesale?

Yes, Dress the Population offers wholesale.

For wholesale inquiries contact: Contact@dressthepopulation.com

What methods of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Paypal, and Shop Pay.

How do I reach customer service?

Email is the best way to reach us.

Customer Service Inquiries

Contact@dressthepopulation.com

Make sure to include any relevant details like an order number, account email, photos, or anything else relevant to your inquiriy within your email.

Wholesale inquiries

Contact@dressthepopulation.com

NOTE:We observe the following Holidays :

New Years Eve

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

"Please note that your order may experience delays on or around the above dates"

Can I change or cancel my order?

Provided your purchase has not been shipped, we can changes or cancel your order order. For change or cancellation inquiries, please email contact@dressthepopulation.com with your order # in the email subject line.

What is your return policy?

Return Policy

Dress the Population gladly accepts returns of unworn, unwashed, unaltered, undamaged, or defective merchandise for a full refund, excluding excluding any shipping fees.

Returns must be received in new condition; unworn, unwashed, and with the tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.

If your return is rejected it will automatically be reshipped back to the customer. Refunds will be made in the form of the original payment.

Please note that items that have been altered are final sale and NOT eligible for Refund or Exchange.

Damaged, defective or incorrect items should be reported promptly. Please contact us as soon as possible at contact@dressthepopulation.com with a photo of the error and we will contact you as quickly as we can to resolve the issue.

Exchanges are offered if the incorrect item was sent.

Shipping costs will not be refunded for expedited shipping unless the item is lost by the carrier. Any original shipping charges paid are non-refundable.

Once we receive your return, please allow 5-7 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account.

Your refund can only be credited back to the original form of payment.

We’ll send you an email when our team has processed your refund so you know it’s on the way.

Please note that expedited shipping costs on your original order will not be refunded.

My order is wrong or damaged

We apologize for any error made while processing your order. Please contact us as soon as possible at contact@dressthepopulation.com with a photo of the error and we will respond as quickly as possible to resolve the issue. If you receive a damaged, defective or incorrect item, it must be reported within 7 days of delivery. Follow the guidelines for processing a return to receive a refund or exchange your item. Please note that damaged items or defective items that are outside of our normal returns window will not be accepted.

What size should I order?

Please refer to the size chart located in the "Size and Fit" section on the product page. You can also visit our Sizing Guide here: https://dressthepopulation.co.uk/pages/size-guide

If you are in between sizes, we suggest sizing up.

If you need further assistance, please send us a note at contact@dressthepopulation.com and include your typical size and measurements and we will provide individualized size advice.